FAQ

How long does the order take to arrive?

We offer an express delivery option (48/72h) to different countries around the world, and a free shipping option that varies between 4–8 or 6–12 days, depending on the product and delivery address.

Express deliveries are handed over to the courier the day after the order is placed, and the courier collects and delivers from Monday to Friday.

For standard shipping we work with companies that also collect and deliver on weekends, so the estimated delivery time refers to calendar days for standard shipping and business days for express shipping.

If you have already placed your order, you can track it here: Track your order

How can I return it?

If there is any factory issue with a product or something happens during shipping, we will handle the return and replacement free of charge within 30 days after delivery.

If you simply change your mind, or decide not to receive a replacement for a defective unit, we can also arrange the return as long as the product has not been damaged by the customer — in this case the customer covers the return cost.

To proceed, you can email us at support@stopscreentime.com and we will take care of everything.

For what ages is it recommended?

This is always the hardest question for us to answer.

The lower limit is clear: no game, toy or product containing small parts is suitable for children under 3 years old.

Beyond that, it depends a lot on the child — their interests, personality, and what they enjoy.

Many of our games, to encourage fun and prevent children from getting bored, are competitive (whether 1 vs 1, or competing against themselves), so they have that extra factor that can help motivate them to play up to an older age.

Which toy, game or product should I choose?

On our website you will find games, toys and products designed for family life and leisure.

If you don’t know which toys to choose, we always say that the best option is to show them to the child who is going to enjoy them, and let them point out their favourite — the one they like most.

That usually makes them even more excited when they receive it as a surprise :)